DP World Australia is the leading container terminal stevedore in Australia. We’re a critical link in the cargo logistics chain with a unique set of assets, machinery, skills and experience. Your logistics provider can take you to the gate; we can take you to the wharf and beyond.
We're committed to serving our customers and partners, to promoting the wellbeing of our people, and to delivering the best transport and logistics services in Australia.
We're always looking for ways to strengthen our supply chain services and solutions for our customers. We want to offer our customers the full supply chain, from farm gate to final destination. We've formed strategic partnerships with AWH and 1-Stop, and continue to expand opportunities with other supply chain partners, to meet our customers' needs for end-to-end transport and logistics. Our commitment to innovation and service excellence makes us the leading provider of port services in Australia. Our company vision is encapsulated in Our Compass.
Our customers are shipping lines, cargo owners, freight forwarders, and importers and exporters of containerised and general freight. As our customers grow, so do we — we’re continually investing in new equipment to offer the best wharf handling services in Australia.
With our partners AWH and 1-Stop, and our expanding supply chain network, we have extended our suite of services to include intermodal third party logistics (3PL) services including warehousing and integrated system solutions.
DP World Australia operates four ports across Australia, each located close to major cities with road and rail access. We use the latest in container handling equipment, computerised control systems and extensive reefer facilities.
Our customers are given the full range of electronic business support, including electronic customs release of cargo, electronic data interchange (EDI) reporting and web-browser-based information services. Our commercial team works closely with our customers to create a clear path for tailored supply chain and logistics solutions.
We pride ourselves on being friendly, being easy to do business with, and on offering an enhanced customer experience. Our proactive mindset and our passion for our people is what differentiates us from our competitors. We have established fail-safe systems and processes that ensure we are efficient and reliable. We continually work on developing new, value-added services, and delivering cost-effective results for our customers. At all levels, our people are encouraged to adopt an 'ownership' ethos. The innovation, creativity and commitment of our people is central to meeting and exceeding our customers' expectations.
We have recently developed Our Compass, which gives us a clear direction and set of values, a sense of corporate and community responsibility, and a commitment to the wellbeing and development of our people. We're working to improve communication and operational performance. This will include providing customers with a single point of contact.